Refund policy

 

Returns & Refunds Policy

30-Day Return Guarantee: Your satisfaction is our priority. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To ensure eligibility, the item must be unused and in the same pristine condition in which you received it. Additionally, it must be in its original packaging.

Exclusions: Certain items are exempt from being returned. This includes perishable goods like food and consumables, along with any equipment which has had fluid running through them like Coffee or Mains/ Bottles Water as well as hazardous materials or flammable liquids/gases, such as CO2. Please note that we also do not accept returns directly to the manufacturer.

Easy Returns Process: For efficient returns, kindly contact our dedicated customer service team at info@coffee-ology.co.uk prior to sending any items back.

Partial Refunds Consideration: There are instances where partial refunds are applicable. Items not in their original condition, showing damage or missing parts unrelated to our error, do not qualify for refunds. Similarly, items returned more than 30 days after delivery are also not eligible for refunds.

Refunds Process: Once we receive and inspect your returned item, we will send you an email notification confirming receipt and the outcome of your refund request. If approved, the refund will be processed and automatically applied to your original payment method within 21 days.

Timely Refunds Monitoring: If you're awaiting a refund, please ensure to check your bank or credit card account first. If any issues persist, do not hesitate to reach out to us at info@coffee-ology.co.uk for assistance.

Effortless Exchanges: If your item is defective or damaged, we offer hassle-free exchanges. Contact us at info@coffee-ology.co.uk and we'll guide you through the exchange process.

Gift Returns: If you received an item marked as a gift, a gift credit equal to the return's value will be issued upon receipt of the item. If the item was not marked as a gift during purchase, a refund will be initiated to the original payment method.

Return Shipping Procedure: To initiate a return, please contact us at info@coffee-ology.co.uk for the necessary steps. Please note that you will be responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable, and any refund issued will have the return shipping cost deducted.

Secure Shipping: For items valued over £50.00, we recommend considering a trackable shipping service or acquiring shipping insurance. This adds an extra layer of protection to ensure that your returned item safely reaches us.

We appreciate your understanding and cooperation with our Returns & Refunds Policy. Your satisfaction is paramount, and we strive to make this process as smooth and transparent as possible. If you have any further inquiries or need assistance, please don't hesitate to contact us at info@coffee-ology.co.uk. Your feedback and trust mean the world to us.